Privacy Policy

Phalandwa (Pty) Ltd is a private company registered in the Republic of South Africa and acts as the responsible party for the personal information described in this policy. You can contact us at hello@phalandwa.com.

• Identification and contact details — name, job title, employer, email address, telephone number and postal address you provide via our contact forms or correspondence.
• Engagement information — details of services discussed, proposals, contracts and communications between us.
• Technical information — IP address, browser type, device information, referring URLs, pages viewed and timestamps collected through cookies and similar technologies.
• Marketing preferences — your consent and opt-in/opt-out choices for receiving communications from us.

We process personal information for the following purposes:

• To respond to enquiries and deliver the services you have requested.
• To negotiate, conclude and perform our contracts with clients and suppliers.
• To comply with legal, regulatory and reporting obligations, including under POPIA, the Companies Act and tax legislation.
• To operate, secure and improve our website, including for cybersecurity research, fraud prevention and incident response.
• To send you marketing communications where you have consented or where permitted under section 69 of the ECTA.

We rely on one or more of the following lawful bases under section 11 of POPIA: your consent, the performance of a contract to which you are a party, compliance with a legal obligation, the protection of a legitimate interest of yours or of Phalandwa, or the pursuit of our legitimate business interests in a manner that does not unduly prejudice you.

We do not sell personal information. We share information only with trusted operators acting on our written instructions — including hosting, email, analytics, customer relationship management and professional services providers — and with regulators or law-enforcement bodies where we are legally required to do so. All operators are bound by confidentiality and security obligations consistent with POPIA.

Some of our service providers may process personal information outside South Africa. Where this happens we ensure that the transfer complies with section 72 of POPIA, including by relying on adequate laws in the recipient country, binding contractual safeguards or your consent.

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and contractual obligations, and to resolve disputes. When information is no longer required, we securely delete or de-identify it.

As a cybersecurity practice we take information security seriously. We maintain appropriate, reasonable technical and organisational measures — including access controls, encryption in transit, logging, monitoring and regular reviews — to protect personal information against loss, unauthorised access, interference, modification or disclosure, as required by section 19 of POPIA.

Subject to POPIA, you have the right to:

• Be notified that personal information about you is being collected.
• Request access to the personal information we hold about you.
• Request correction or deletion of inaccurate, irrelevant or outdated information.
• Object to the processing of your personal information on reasonable grounds.
• Withdraw any consent you have previously given.
• Lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

To exercise any of these rights, contact us at privacy@phalandwa.com.

Our website uses cookies and similar technologies to operate essential features, remember your preferences and analyse site usage. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

Our services are directed to organisations and professional contacts. We do not knowingly collect personal information of children under the age of 18 without the consent of a competent person.

We may update this policy from time to time. The latest version will always be available on this page with the revised "Last updated" date.

Phalandwa (Pty) Ltd
Information Officer
Email: privacy@phalandwa.com